A vertical track section was bent and prevented the rollers from moving smoothly.
We assessed the situation and told the customer we could either repair the damage to the track, which will serve as a short-term solution, or replace it with a new unit that will be more of a long term investment. He chose the latter option, and we proceeded to fit the door with a new track and then proceeded to make sure it was correctly aligned with the parallel section and that the rollers had no problem moving inside it.
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* $29 service call - deducted from the service
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